This is the question I get asked repeatedly when I where my hoody or people read my email signature at work!
I think once they ask me they regret it cause I launch into what are the 6cs! But I’m glad they ask and I use these two things to start conversations and get people thinking about the 6c’s.
What are the 6c’s probably my non nursing followers will say. I say that they are Care, Commitment, Compassion, Courage, Communicatuon and Conpetance. I also say that you don’t have to be a HCP to use them and if people did think about all 6 in non nursing world then I think it would be a better place.
In the nursing and NHS professions the little things you can do as part of the 6c’s will help a patient, or their family have a better patient experience. For example
This is what we do! It’s in our nature. The little things like asking ‘are you ok?’ Not because you have to but because you care enough to ask. You need to listen to the answer though or there is no point in asking!
Remembering that your patient isn’t the only person who may need care there is the son, daughter, mother, father, sister brother etc
This is important as this can change a persons views on you and the environment they are in. You need to look at the person infront of you and communicate in a way they understand. Not using NHS jargon that we all take as everyone know what we are going on about.
Keep your patient updated in their care if there is going to be a delay tell them from the start!! They will understand more.
Show commitment to your job, your patient your ward. Do this and you will perform better. If you are given a task show commitment and get it done!
See something unsafe or bad practice have courage to raise concerns with someone either your line manager or higher if need be.
Use Courage to be an advocate for your patient if needed.
Make sure you know what you are doing before you do it. Patient and staff safety is paramount. Don’t be afraid to ask for help or get someone more qualified to carry out the job.
Another one that speaks for it’s self again it’s what we do! Show compassion if your patient needs to talk let them talk if they need a hand held hold their hand!
I think that some interviewees ask which of the 6cs is the most important. There isn’t in my opinion a right answer here they are all as important as each other.
Please retweet, comment and tweet me your opinions.
Bye for now